Support

Get technical support or submit consumer complaints, AI content reports, data security complaints, and account appeals.

Updated: August 12, 2026

Contact and support channels

saidosi is operated by ZHIYI LIN. Our public contact email is leyinzylin@gmail.com.

• App issues or feature suggestions: iOS users should use Feedback in saidosi Settings first; Mac users should email us.
• Sign-in, account, or subscription issues: email us.
• Consumer complaints, AI content reports, data security complaints, or account appeals: put the category in the email subject and explain what you would like us to address.

Subscription help

You can manage or cancel subscriptions or request a refund through Apple. If you have purchased a subscription but the app does not show the correct benefits, first use Restore Purchases on the subscription page. If the issue persists, contact the email address above.

What to include in a report

• The approximate time of the issue and what you were doing;
• The app version, device, and iOS or macOS version;
• Whether it happens repeatedly, steps to reproduce it, and the error message you saw;
• For subscription issues, the subscription status shown by the App Store.

Privacy and diagnostics

In-app feedback can include diagnostic files. Before sending, you can confirm whether to include them or remove them. Do not email passwords, verification codes, Apple ID credentials, bank card information, complete conversations, note bodies, or diagnostic files. The Privacy Policy explains how feedback data is used and retained and how to exercise your rights.

Process and response times

We handle consumer complaints, AI content reports, data security complaints, and account appeals through receipt, review, handling, and response. If you provide valid contact details, we will respond with the result within 15 days of receipt. If the matter is complex, requires further information, or must be referred elsewhere by law, we will explain progress and the expected next steps within that period.

Without contact details, we will still review your feedback but cannot notify you individually. If you disagree with a result, reply to the original email with further information and request a review. General feature suggestions are recorded for consideration but may not receive individual replies or be adopted.